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Why a Patient Story Matters: Addressing Psychosocial Needs During Diabetes Education

Why a Patient Story Matters: Addressing Psychosocial Needs During Diabetes Education

Quick Overview
Get a look at the psychosocial components that often feel like 'unchartered waters' for diabetes educators ...
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Why a Patient Story Matters - Addressing Psychosocial Needs During Diabetes Education

90-minute Webinar Recording
Effective dates for CE credit: 9/20/2017 – 9/20/2020

Program Overview

This 90-minute webinar is designed to address the psychosocial components that often feel like 'unchartered waters' for diabetes educators. Even when diabetes educators are well-versed in the lifestyle components of diabetes self-management education and support (DSMES), we often struggle to identify and address the many social, emotional and mental barriers to diabetes self-management behaviors. The use of behavior modification techniques by diabetes educators can assist each individual meet the goals and targets that are set to improve outcomes - not only health measures, such as blood sugars, blood pressure or weight, but also those changes for an individual's own quality of life. Adding to our behavior change skills as diabetes educators is a key component in prevention as well as management. Directly addressing the psychosocial components that affect people with diabetes serves to increase quality of life satisfaction and empower those individuals to make behavior changes and improve health outcomes. If you are interested in learning a few techniques to make your role as a diabetes educator a little bit easier, this session is for you.

Learning Outcome

The purpose of this activity is to enable the learner to address psychosocial components and utilize behavior change theories and techniques to improve services for people with diabetes.

Learning Objectives

At the end of this presentation, the participant will be able to:

-- Recognize psychosocial components within diabetes self-management education.
-- Identify behavior modification techniques that can facilitate behavior change in patients with diabetes.
-- Identify at least 2 questions to use to establish a connection with patients, identify the level of knowledge, or assess for signs of depression.

Activity Type:

This recording of an online presentation is a knowledge-based learning activity.

Intended Audience

The AADE Webinars are knowledge-based activities designed for individual or groups of diabetes educators, including RNs, RDs, Pharmacists, Nurse Practitioners, Clinical Nurse Specialists, Physician Assistants, MDs, and other health care providers interested in staying up to date on current practices of care for their patients with diabetes and other related conditions.


Jennifer A. Markee, LMSW, CDE
Certified Diabetes Educator, Program Coordinator
BarnesCare - Corporate Health Services, BJC Healthcare
St. Louis, Missouri

Jennifer A. Markee, LMSW, CDE, is a Certified Diabetes Educator and licensed medical social worker with over 17 years’ experience in diabetes education. After obtaining her Certified Diabetes Educator certification in 2003, her roles in endocrinology practices and various diabetes related agencies established her as a valued and respected expert. At that time, there were less than 15 psychosocially-trained Certified Diabetes Educators in the nation. Markee developed and implemented education services in pediatric and adult practices, nonprofit and community organizations, corporate health services, as well as participated in research, publications, and presentations for diabetes-related entities. She currently works with BarnesCare Corporate Health Services developing and implementing corporate-based diabetes education services across the St. Louis Metropolitan area.

Accreditation Information

Registered Nurses

The American Association of Diabetes Educators is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation. This program provides 1.5 contact hours of continuing education credit.

AADE is also accredited by the California Board of Registered Nursing (CEP # 10977). 

Registered Dietitians

The American Association of Diabetes Educators (AM001) is a Continuing Professional Education (CPE) Accredited Provider with the Commission on Dietetic Registration (CDR). CDR Credentialed Practitioners will receive 1.5 Continuing Professional Education units (CPEUs) for completion of this activity/material. Continuing Professional Education Provider Accreditation does not constitute endorsement by CDR of a provider, program, or materials.

Registered Pharmacists

The American Association of Diabetes Educators is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  This program provides 1.50 contact hours (0.15 CEUs) of continuing education credit.

ACPE Universal Program Number: 0069-0000-17-307-H01-P
Effective Dates: 9/20/2017 - 9/20/2020

Faculty Disclosures

It is the policy of the American Association of Diabetes Educators to require that anyone who has an opportunity to affect continuing education activities content (e.g. authors, presenters and program planners) with products or services from a commercial interest with which s/he has financial relationships, discloses those financial relationship/s with commercial entities to participants.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation, but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant disclosures (or lack thereof) among educational activity planners and faculty are as follows:

Jennifer A. Markee, LMSW, CDE - Consultant: Dexcom, Kelly Services

Leslie E. Kolb, MBA, BSN, RN, AADE, Chicago, IL, has no relevant financial disclosures to report.
Magen Lapointe, AADE, Chicago, IL, has no relevant financial disclosures to report.

The approval of this educational offering by the AADE does not imply endorsement of specific therapies, treatments, or products discussed in the presentations.

Disclosure of Relevant Financial Relationships and Mechanism to Identify and Resolved Conflicts of Interest

Undertaking review of the educational activity by a content reviewer to evaluate for potential bias, balance in presentation, evidence-based content or other indicators of integrity, and absence if bias, and reviewing participant feedback to evaluate for commercial bias in the activity.

Originally presented on: 9/20/2017
Expiration date: 9/20/2020

Access Period

You will have access to this learning activity for a period of six months after you enroll, or whenever the activity's CE credits expire (whichever comes first).


Members: $24.95
Non-Members: $34.95

Volume discounts are available and will be automatically applied at check-out when the desired quantity is selected
-- Groups of 4-9: 10% off
-- Groups of 10-19: 20% off
-- Groups of 20-29: 30% off
-- Groups of 30+: Contact to get a custom quote.

AADE CB's and LNG's: Please contact us at to order a recorded webinar for a group viewing.

Certified Diabetes Educators

To satisfy the requirements for renewal of certification for the National Certification Board of Diabetes Educators (NCBDE), continuing education activities must be diabetes related and approved by a provider on the NCBDE list of Approved Providers ( NCBDE does not approve continuing education. The American Association of Diabetes Educators (AADE) is on the NCBDE list of Approved Providers.

Board Certified Advanced Diabetes Management (BC-ADM)

AADE is the administering body for the Advanced Diabetes Management credentials. Continuing education programs offered by AADE can be used toward fulfilling BC-ADM Certification and recertification requirements.


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